o What is your process for placing an order? Pop on over to our WORKING WITH US page for details on our custom design process. For ready to order/semi-customizable invitations and everyday stationary, check out our STUDIO COLLECTION.
o What is the price range for your services? The price for each project varies greatly depending upon complexity. Items within Little Birdie’s Custom Gallery can always be made to fit within our client’s comfort zone. We use all materials creatively to make beautiful stationery for every budget.
o Can I see samples of your work? Absolutely! Browse through our custom galley to see samples of our work from each of our collections. If you live in Rhode Island, Massachusetts or Connecticut, feel free to contact Little Birdie to schedule a free consultation at our studio. For far flung clients, we can meet via Facetime or Skype.
o Can you mail me a sample? Little Birdie can create physical samples for $20.00 per sample (flat printing only). This charge covers the cost of materials, design, and shipping of the completed sample. Samples take 1-2 weeks for completion. If you choose to move forward with the sample design created, your sample payment will be applied to your final order.
o Do you have a brochure? Why YES, we do! We love people who love paper, and we are happy to send you a brochure via First Class Mail. If you would like one, please contact us at firstname.lastname@example.org.
o What printing methods do you use? The majority of our invitations are created using an eco-friendly production method known as flat printing. Flat print is a photo process resulting in a modern, sleek look. It also works well for reproducing photograph half-tones and maps. If you are interested in other methods, we can provide thermography, foil, and letterpress printing methods.
o How are your invitations made? All of our stationary is individually hand-crafted and assembled.
o Why is there some variation in my stationery? Little Birdie prides itself on the hand-crafted nature of our stationery. As with any handmade item, no two will ever be exactly the same. However, we work very hard to ensure the professional quality and integrity of each of our pieces.
o Can I customize a design with different colors, shapes, or create matching stationery pieces? Yes, Yes, and Yes! All of the items in our galleries can be reinvented to your exact specifications. Use a bow, change the paper color, use a portable pocket™, add a little sparkle - the designs are there to guide you. Once we know how you like it we can add any a la carte pieces that you choose.
o I have a unique vision for my stationery; can you create something that I haven’t seen in your portfolio? OF COURSE WE CAN! Little Birdie is a custom design studio that thrives creating stationery that is a true reflection of you, your personality, your lifestyle, and your event. Our galleries are there for inspiration but what you want matters most.
o How many invitations should I order? A good rule of thumb is to take your total invitation count and add 10-15. This will give you a comfortable cushion in the event that you need more than you originally planned. Remember, it is always better to have too many than not enough!
o How far in advance should I order my invitations? Little Birdie recommends that you order your invitations as soon as possible, regardless of the event. This ensures that there is ample time for design, proof review, and production and eliminates the need for rush orders. For wedding suites (that may include save the dates), the design process should begin 6-12 months prior to the event. All occasion event invitations should be ordered at least 2 months prior to the event.
o How long will my order take to complete? Once the final proof has been approved, production time is typically: 6-8 weeks for wedding invitations, 4-6 weeks for all occasion invitations, and 2-3 weeks for general stationery. Holiday Cards should be ordered as early as possible to ensure on-time arrival during the busy holiday season.
o Will you accept rush orders? We do accept a limited number of rush orders. These are taken on a case by case basis and are dependent upon the complexity of the order and the availability in our production schedule. All rush orders will incur a $150.00 Rush Order Fee.
o How do we proof our custom stationery? Little birdie uses a full suite of digital media to create our proposals and proofs. High quality, fully customized electronic proofs are emailed to clients for review in PDF format.
o Can you print the envelopes? Yes we can. We can handle all of your guest addressing needs. Please CONTACT US for more information.
o When should I mail out my invitations? Save the Dates can be sent 6-12 months prior to the event date and should only be sent to those individuals who will be receiving a formal invitation. Wedding invitations are mailed out 6-8 weeks prior to the event date. All occasion invitations (birthday, shower, anniversary, etc.) should be mailed 4 weeks prior to the event date.
o How much will postage be for my invitations? Postage for any invitation can vary depending on size, shape, and weight. A standard 5x7 invitation with a response card and envelope will cost approximately $.71 to mail. Don’t forget about the $.55 postage that will be added to your response card when applicable. Square or oversized envelopes often incur extra postage as well. Postage considerations will always be discussed during your design consultation because it is a critical part of any budget.
o Can I change or cancel my order? If you decide not to work with Little Birdie prior to our ordering your materials, you will receive a complete refund less the non-refundable design fee. Because we order our materials especially for your project, however, we are unable to offer refunds once materials orders have been placed. If an order is cancelled once production has begun, the client is responsible for the full payment on the original order. Changes cannot be made once the final proof has been signed and returned. Please visit our WORKING WITH US page for more information on this process.
o What are the methods and terms of payment? Little Birdie accepts all major credit cards, personal checks, cashier’s checks, and cash. You have the option to pay for your entire order in full or to pay for your custom stationery in installments.
o Do you charge sales tax? Little Birdie does charge a 7% sales tax for all Rhode Island customers.
o Are shipping charges included in the cost of my order? Shipping charges for sample items and brochures are included in their cost. For custom invitations suites, personalized stationery, and al la carte items, the cost of shipping your completed order will be charged as a line item on your final invoice. On Studio Collection orders a shipping invoice will be sent when your order is complete and must be received for your order to ship
o How will my completed order by shipped? Our preferred method of shipping is the US postal service as Little Birdie has found them to be the most reliable and economical way to get your stationery to you, when you need it! However, FedEx and UPS are available upon request. Please note that clients are responsible for the cost of shipping.